Grievance Officer
How to contact us with a complaint, a data-protection request, or a takedown notice.
Grievance Officer — StockSaathi
Email: grievance@stocksaathi.co.in
Response SLA: within 7 working days.
If your complaint involves content that needs to be removed, we aim to act within 72 hours of a valid notice (or 24 hours for the categories listed under Rule 3(2)(b) of the IT Rules, 2021).
What to write to us about
- A request to access, correct, or erase your personal data under the DPDP Act 2023.
- A request to exercise your right to nominate another person to act on your behalf.
- A request by a parent or guardian about a minor’s account.
- A complaint about something that appears on the service and should not (e.g. impersonation, harassment, misleading content).
- A takedown notice from a rights holder or government authority.
- A dispute about the operation of the simulator (e.g. incorrect trade execution, stuck balance, account lockout).
- Any question about the Privacy Policy or the Terms of Use.
What to include
To help us respond quickly, please include:
- Your registered email on StockSaathi (if you have an account).
- A clear description of the issue or request.
- Screenshots or URLs if applicable.
- If you are a parent writing about a minor’s account, the minor’s account email.
- If you are a rights holder, a description of the material and your claim to it.
Escalation
If you are not satisfied with the response from the grievance officer, you may escalate:
- Data-protection matters — to the Data Protection Board of India once its operational contact details are published by the Ministry of Electronics and Information Technology.
- Content and intermediary matters — to the appropriate authority under the IT Rules, 2021.
Note: StockSaathi is a non-commercial educational simulator and is not a SEBI-registered intermediary. Investor grievances about real-world securities transactions should be raised with a SEBI-registered broker or through SEBI SCORES. StockSaathi cannot adjudicate real-market grievances because no real trading occurs on this service.